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Case Study
Schots brings every sales channel onto NetSuite with DWR
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At a Glance
- Omni-channel retail
- Trade and VIP pricing
- Warehouse management
- eCommerce
Schots Home Emporium is an Australian family-owned retailer of furniture, lighting, bathroom fittings, hardware and fireplaces. It sells to homeowners and trade customers from its Clifton Hill showroom in Melbourne, a distribution centre in Truganina, and online.
Homewares, furniture and lighting retail
Melbourne, Australia
Family-owned retailer with a showroom and distribution centre
NetSuite with WMS, implemented by DWR
Key Results
Pronto replaced
Financials, inventory and warehouse moved onto NetSuite
Was: Pronto
5 systems
POS, eCommerce, freight, delivery and email connected to NetSuite
Trade and VIP
Tiered pricing set by customer level and product range
The Challenge
Many ways to sell, one stock pool
- Showroom, warehouse and web orders
- Tiered trade and VIP pricing
- Special orders and drop shipping
- Parcels, couriers and removalists
On Pronto, a sale at Schots rarely ended at the counter. A customer might buy a vanity in Clifton Hill and collect it from the warehouse, wait for it to arrive from a supplier, or take delivery from a removalist days later. Prices moved with the buyer too, since VIP and trade customers earned different discounts across each supplier's range.
Through an RFP run by Value Adders, the family business named omni-channel, multi-location sales as its key pain point. Whatever replaced Pronto had to know where every item sat, who it was promised to and how it would leave the building. DWR answered each challenge in the RFP with a working design and won the project.
The fulfilment puzzle
6 ways
Store transfers, click and collect, pickup locations, in-store sales, delivery and drop shipping all had to run from the same stock, without the team losing track of an order.
The Solution
One system behind every way Schots sells
Each challenge in the RFP got its own answer in NetSuite. Order lines carried 2 locations, one for where an item was sold and one for where it would be fulfilled, while dedicated pickup docks held only stock waiting for collection. Transfer orders moved goods between the distribution centre and showroom without manual requests. Quantity pricing schedules applied VIP and trade discounts by supplier and product range, special orders raised a linked purchase order as soon as a sale was saved, and credit limits kept trade accounts in check.
NetSuite implementation with WMS
In the distribution centre, NetSuite WMS added staging lanes and mobile picking, with every scan updating stock in real time, and landed costs folded freight and duty into what each item was worth. Around that core, DWR connected TCS POS, which runs on NetSuite, Magento for online sales, Ready Freight for freight, Detrack for proof of delivery and Dotdigital for customer notifications. Ahead of go-live, the Schots team trained through Oracle University, worked through user acceptance testing and replayed live Pronto transactions in NetSuite to check the results matched.
The Impact
A platform that kept up as Schots changed
Showroom staff could check where an item would come from and when it would land before promising it to a customer, because the counter, the warehouse and the website all drew on one stock pool and one set of prices.
That foundation paid off again when the website moved from Magento to Shopify. NetSuite stayed in charge of products, stock and pricing, and DWR worked alongside digital agency Soul+Wolf to connect the new store. Kits, such as a lamp sold with its shade, showed availability worked out from the stock of each component, and trade and wholesale buyers were set up to order at their own prices. DWR has supported the business ever since go-live.
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What could NetSuite do for your business?
What could NetSuite do for your business? Sydney and Melbourne teams who understand Australian compliance and mid-market operations. This consultation covers the NetSuite OneWorld implementation, the same day result above. TaskDrive, the AI layer, is a separate product evaluated at taskdrive.ai.
No obligation. Straight answers.
Results described are specific to this customer and depend on their starting systems, data quality, implementation scope, and ongoing use of the platform. Individual results vary by organisation. TaskDrive is an independent product and company, separate from DWR.
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