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Case Study
How Telegate replaced about 10 systems with one NetSuite platform
At a Glance
- Reseller network
- Projects & implementations
- Sales & CRM focus
Telegate, an Australian owned and operated provider of business communications systems with clients in 20 countries, replaced about 10 separate systems with one NetSuite platform, implemented by DWR, to keep pace with exponential year on year growth.
Telecommunications, VoIP and hosted PBX communications systems
Sydney, Australia
Sydney headquartered, with clients in 20 countries
NetSuite, implemented by DWR
Key Results
10 to 1
separate systems replaced by one NetSuite platform
20
countries served from a single cloud platform
Zero
outages or downtime, in the CEO's words
The Challenge
Exponential growth, ten disconnected systems
- About 10 separate systems
- Fractured customer support
- Difficult sales pipeline
- Installations hard to coordinate
Telegate was a pioneer in VoIP communications systems in the Asia Pacific region. In 2013 it ranked 22nd overall in the CRN Fast 50 and 1st in the Telecommunications and Hosted PBX channel partner category, just as demand for video and internet based calls was exploding.
The business was running on about 10 different systems that didn't connect. Customer support was fractured, the sales pipeline was difficult to manage, and coordinating installations was a nightmare. Every year of growth made those gaps more expensive.
In Tiernan's words
"We've experienced exponential growth every year since we started actively marketing in 2009. This rapid and continued growth meant we need to find a platform that was dynamic and flexible enough to keep up with us."
Tiernan O'Connor, Former CEO, Telegate
The Solution
One backbone for the whole business
After researching a lot of options, then CEO Tiernan O'Connor chose NetSuite as the single cloud platform for Telegate's entire operation, with DWR as implementation partner.
NetSuite implementation
"We researched a lot of options and decided NetSuite was the only one that could keep pace and impact on every aspect of our operation."
| FUNCTION | NOW RUN IN NETSUITE |
|---|---|
| Sales | Pipeline and sales activity in one place |
| Installations | Installation projects and number provisioning |
| Customer support | Case management alongside sales and installs |
| Marketing & finance | Run on the same platform as operations |
The Impact
Ten systems down to one
"Three years ago we had about 10 different systems managing various parts of the business. Now we have one," said Tiernan. Every department now works from the same data, so sales, installs and support no longer depend on chasing information between tools.
The platform also proved itself on reliability, which matters for a business built on connectivity. "It just works. We've had no outages or downtime which is extremely important for a business that's all about connectivity. It's reliable and completely secure."
In Their Words
The scalability and affordability are also quite amazing, we now have clients in 20 different countries and a cloud based system negates any issues around time zones, currency, language and the like.
Former CEO, Telegate
We were also very lucky to find Nigel and his team at DWR to serve as our partner. They have an excellent understanding of NetSuite. DWR is a partner I would recommend to anyone.
Former CEO, Telegate
Customer Success Stories
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BajaRack Australia
How the sole Australian distributor of a global 4WD adventure equipment brand replaced disconnected tools with one unified NetSuite platform, built to keep pace with rapid growth.
What could NetSuite do for your business?
What could NetSuite do for your business? Sydney and Melbourne teams who understand Australian compliance and mid-market operations. This consultation covers the NetSuite OneWorld implementation, the same day result above. TaskDrive, the AI layer, is a separate product evaluated at taskdrive.ai.
No obligation. Straight answers.
Results described are specific to this customer and depend on their starting systems, data quality, implementation scope, and ongoing use of the platform. Individual results vary by organisation. TaskDrive is an independent product and company, separate from DWR.
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