NetSuite Development and Customisation
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Rather than forcing your team to work around the system's limitations, we customise NetSuite to support your actual workflows - improving efficiency and user adoption.
The result? Projects months behind schedule, budgets blown, and executive teams questioning whether NetSuite was the right choice.
Your industry has specific requirements, compliance needs, or operational processes that standard NetSuite can't handle. You need the system to adapt to your business, not the other way around.
Users are creating spreadsheets outside NetSuite, double-entering data, or avoiding certain features because they don't match how work actually gets done. The system should make jobs easier, not harder.
NetSuite handles 80% of what you need perfectly, but you're stuck on the remaining 20% that's essential to your operations. Custom development bridges those gaps without rebuilding everything.
Your business has evolved since implementation, but NetSuite hasn't kept pace. New markets, products, or processes need system support to scale effectively.
Build functionality that doesn't exist in standard NetSuite. We create custom modules that integrate seamlessly with your existing setup, extending capabilities without disrupting current operations. Perfect for industry-specific features or unique business processes.
Automate the repetitive tasks that slow your team down. From simple data validations to complex multi-step workflows, our SuiteScript solutions eliminate manual processes and reduce errors. Your team focuses on strategy, not data entry.
Get the insights your business actually needs. Standard NetSuite reports rarely tell the full story. We build custom reporting solutions that combine data from multiple sources, present information in useful formats, and provide the metrics that drive your decisions.
Connect NetSuite with the other tools your business depends on. Whether it's ecommerce platforms, warehouse management systems, or industry-specific software, we ensure seamless data flow between all your business systems.
Make NetSuite intuitive for how your team actually works. We redesign dashboards, forms, and workflows to match your team's daily processes, reducing training time and improving user satisfaction.
Eliminate bottlenecks and manual handoffs. We build automated workflows that move data, trigger actions, and notify users based on your business rules—ensuring nothing falls through the cracks.
Build functionality that doesn't exist in standard NetSuite. We create custom modules that integrate seamlessly with your existing setup, extending capabilities without disrupting current operations. Perfect for industry-specific features or unique business processes.
Automate the repetitive tasks that slow your team down. From simple data validations to complex multi-step workflows, our SuiteScript solutions eliminate manual processes and reduce errors. Your team focuses on strategy, not data entry.
Get the insights your business actually needs. Standard NetSuite reports rarely tell the full story. We build custom reporting solutions that combine data from multiple sources, present information in useful formats, and provide the metrics that drive your decisions.
Connect NetSuite with the other tools your business depends on. Whether it's ecommerce platforms, warehouse management systems, or industry-specific software, we ensure seamless data flow between all your business systems.
Make NetSuite intuitive for how your team actually works. We redesign dashboards, forms, and workflows to match your team's daily processes, reducing training time and improving user satisfaction.
Eliminate bottlenecks and manual handoffs. We build automated workflows that move data, trigger actions, and notify users based on your business rules—ensuring nothing falls through the cracks.
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We start by understanding your current processes, pain points, and business objectives. This isn't about what's technically possible - it's about what will deliver the biggest impact for your operations.
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Our senior developers design solutions that integrate cleanly with NetSuite's architecture while meeting your specific needs. We provide detailed specifications and timelines before any coding begins.
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Development happens in phases with regular check-ins and testing. You see progress continuously and can provide feedback before final deployment, ensuring the solution matches your vision.
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We deploy customisations with minimal disruption to your current operations, then train your team on new functionality. Users understand not just how to use new features, but why they'll make their jobs easier.
"DWR are unmistakably in that 'Goldilocks' zone of NetSuite ERP partners. Not too small to serve diverse needs year-round, but with contactable directors who know and genuinely care about every client, adding experience and strategic perspectives to all projects."
Value Adders
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"DWR delivered exactly what they promised - a NetSuite system that actually works for our business, not against it. Single source of truth across all business units and real-time visibility into everything that matters."
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Integration expertise across industries
15+ years of connecting NetSuite with hundreds of different systems. We understand the technical challenges and business requirements for reliable system integration.
Business Process Focus
We don't just connect systems, we optimise your business processes. Every integration is designed to improve workflow efficiency and data accuracy.
Reliable, Scalable Solutions
Our integrations are built to handle your current transaction volumes and scale with business growth. No performance bottlenecks as you expand.
Ongoing Support & Maintenance
Integration monitoring, error resolution, and updates as your connected systems evolve. We ensure your integrations continue working reliably long-term.
15+ Years of NetSuite Expertise
Our developers have been working with NetSuite since its early days. We understand the platform's capabilities, limitations, and best practices for creating sustainable customisations.
Business-First Development
We're not just coders - we're business analysts who understand operations. Every customisation is designed to improve your bottom line, not just add technical features.
Future-Proof Solutions
Our customisations are built to survive NetSuite updates and scale with your business growth. We avoid quick fixes that create long-term maintenance headaches.
Transparent Process
Fixed-price quotes, clear timelines, and regular progress updates. You know exactly what you're getting and when you'll get it.
15+ Years of NetSuite Expertise
Our support team has deep platform knowledge gained from hundreds of implementations, customisations, and support engagements across diverse Australian businesses.
Australian-Based Team
Local consultants who understand Australian business requirements, work in your timezone, and can provide on-site support when needed. No offshore handoffs or communication barriers.
Business-Outcome Focus
We measure support success by your business results, not just ticket resolution times. Every support interaction aims to improve your NetSuite ROI and operational efficiency.
Flexible Support Models
Choose from ad-hoc support, monthly retainer arrangements, or comprehensive managed services based on your business needs and budget requirements.
Deep NetSuite Platform Knowledge
15+ years of NetSuite experience across hundreds of implementations means we know what works, what doesn't, and how to fix common performance and usability issues.
Business Process Expertise
We optimise NetSuite to improve your business operations, not just system performance. Every change is designed to deliver measurable business benefits.
Proven Optimisation Framework
Our systematic approach to NetSuite optimisation has improved performance and user satisfaction across diverse Australian businesses. We know how to prioritise improvements for maximum impact.
Australian Business Understanding
Local consultants who understand Australian business requirements, compliance needs, and operational challenges. We optimise NetSuite to work better for how Australian businesses actually operate.
15+ Years of NetSuite Expertise
Our developers have been working with NetSuite since its early days. We understand the platform's capabilities, limitations, and best practices for creating sustainable customisations.
Business-First Development
We're not just coders - we're business analysts who understand operations. Every customisation is designed to improve your bottom line, not just add technical features.
Future-Proof Solutions
Our customisations are built to survive NetSuite updates and scale with your business growth. We avoid quick fixes that create long-term maintenance headaches.
Transparent Process
Fixed-price quotes, clear timelines, and regular progress updates. You know exactly what you're getting and when you'll get it.
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Technical issue resolution, system monitoring, user training, upgrade management, configuration changes, and strategic optimisation advice. We provide comprehensive support that keeps your NetSuite investment performing optimally.
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Response times depend on issue severity and your support plan. Critical issues receive immediate attention, while general requests are typically addressed within business hours. All support includes Australian timezone coverage.
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Absolutely. We regularly provide support for NetSuite systems originally implemented by other consultants or internal teams. We'll quickly assess your current setup and provide seamless ongoing support.
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Yes. User training is a core component of our support services. We provide role-specific training for new team members and advanced training for existing users who want to leverage more NetSuite functionality.
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Our support team works closely with our development consultants to seamlessly handle both ongoing support and new development projects. This ensures consistency and optimal integration of new features.
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We proactively review all NetSuite updates, assess their impact on your specific configuration, and implement beneficial changes while avoiding disruptions. You get the benefits of new features without the implementation headaches.
/01
We've integrated NetSuite with hundreds of different systems including popular CRMs (Salesforce, HubSpot), ecommerce platforms (Shopify, WooCommerce, Magento), financial systems, warehouse management tools, and industry-specific software.
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Simple integrations can be completed within weeks, while complex multi-system projects may take several months. Timeline depends on the number of systems, data complexity, and required customisation.
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We monitor all connected systems and update integrations as needed when platforms change. Our integration architecture is designed to be resilient to minor platform updates.
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Yes. We've successfully integrated NetSuite with many legacy systems through APIs, database connections, or file-based transfers. We'll assess your specific systems and recommend the best integration approach.
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All data transfers use secure, encrypted connections. We follow NetSuite's security best practices and can implement additional security measures based on your compliance requirements.
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Our integrations are designed for minimal performance impact. We optimise data transfer timing, use efficient processing methods, and monitor system performance to ensure smooth operations.
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We've integrated NetSuite with hundreds of different systems including popular CRMs (Salesforce, HubSpot), ecommerce platforms (Shopify, WooCommerce, Magento), financial systems, warehouse management tools, and industry-specific software.
/02
Simple integrations can be completed within weeks, while complex multi-system projects may take several months. Timeline depends on the number of systems, data complexity, and required customisation.
/03
We monitor all connected systems and update integrations as needed when platforms change. Our integration architecture is designed to be resilient to minor platform updates.
/04
Yes. We've successfully integrated NetSuite with many legacy systems through APIs, database connections, or file-based transfers. We'll assess your specific systems and recommend the best integration approach.
/05
All data transfers use secure, encrypted connections. We follow NetSuite's security best practices and can implement additional security measures based on your compliance requirements.
/06
Our integrations are designed for minimal performance impact. We optimise data transfer timing, use efficient processing methods, and monitor system performance to ensure smooth operations.
/01
Most mid-market implementations complete in 3-6 months. Timeline depends on data complexity, required integrations, and customisation needs. We provide realistic schedules during discovery and stick to them.
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Everything needed for successful go-live: licence advisory, project management, data migration, system configuration, integrations, user training, and 30 days of intensive post-go-live support.
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We've implemented NetSuite across retail, manufacturing, wholesale distribution, professional services, and more. Our industry accelerators reduce implementation time while ensuring configurations match sector-specific requirements. See the full list here.
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Strong internal preparation is critical. We provide an ERP Readiness Checklist covering stakeholder alignment, data preparation, and process documentation to set your project up for success.
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Our Hypercare phase handles all support requests and system refinements during your first month live. After that, quarterly health checks identify optimisation opportunities as your business evolves.
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Data migration follows a proven methodology: extract, cleanse, map, test, and validate. We perform multiple test migrations and require your sign-off on data accuracy before final cutover.
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We conduct a comprehensive audit of your NetSuite performance, user behaviour, data quality, and process efficiency. This includes system performance analysis, user interviews, and comparison against NetSuite best practices.
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No. We design all optimisation activities to minimise business disruption. Most improvements are implemented during low-usage periods or in ways that don't affect ongoing operations.
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Timeline depends on the scope of improvements needed. Simple performance tuning might take weeks, while comprehensive optimisation projects can take several months. We prioritise high-impact improvements first.
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Most clients see immediate productivity improvements and reduced manual work. Specific ROI depends on your current system state and optimisation scope, but typical benefits include 20-40% reduction in routine task time and significantly improved user satisfaction.
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Absolutely. We regularly optimise NetSuite systems originally implemented by other partners. We'll assess your current configuration and identify improvement opportunities regardless of who did the original implementation.
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We establish baseline metrics before optimisation and track improvements in system performance, user productivity, data quality, and business process efficiency. You'll see measurable improvements in the areas that matter to your operations.
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Our initial assessment will tell you definitively. If your project can't be rescued economically, we'll recommend the best alternative path forward including helping you hold your current vendor accountable.
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We provide fixed-price quotes with milestone-based payments. If we don't hit agreed success metrics at each phase, you don't pay for that phase. In 15 years, we've never had a rescue project fail when the client followed our process.
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Emergency stabilisation begins as soon as we engage. Most clients see immediate cost control and risk reduction early in the process.
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Most rescues cost less than continuing with your current burn rate. We provide exact figures after our assessment, but typical rescues deliver full functionality while controlling costs.
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We'll assess what's salvageable. Sometimes we augment existing resources; other times complete replacement is necessary. We make recommendations based on what will get you live fastest and most cost-effectively.
Stop working around system limitations. Let's discuss how custom development can solve your specific operational challenges and improve your team's daily NetSuite experience.