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Case Study
Employment Innovations gets the full value from NetSuite with DWR
At a Glance
- Professional Services
- HR and Payroll
- NetSuite Optimisation
- Live dashboards
Employment Innovations provides outsourced HR and payroll services to Australian businesses, from local small businesses to national corporates. Its payroll experts work across Sydney, Melbourne, Brisbane and Perth, backed by a team of HR and legal professionals, and the business is now part of Employment Hero.
HR and payroll services
Sydney, Australia
Numerous business units across multiple locations
NetSuite Optimisation by DWR
Key Results
One source of truth
for the entire business
Was: reporting stretched by growth
Every division
visible in real time
Was: harder to see as the business grew
Every client touchpoint
tracked in NetSuite
Was: not followed in one place
The Challenge
Growth that outpaced the reporting
- Rapid growth
- New service lines
- Rising headcount
- Reporting gaps
Employment Innovations was expanding in several directions at once. As Rebecca Day, then CFO, explained, "Throughout 2013 and 2014 we secured the Asia Pacific rights for some powerful new workforce solutions and, coupled with excellent organic growth, our headcount grew significantly at the same time."
More services and a bigger team meant more activity across more divisions, and the reporting had to keep pace.
The business had already chosen NetSuite as the platform for that growth. Once it was live, the priority became getting the very most out of the system and making it as user friendly as possible for the team, so Employment Innovations brought in DWR.
What the business needed to see
Lead indicators, not just history
Rebecca and her team wanted dashboards and reports that did more than record existing activity. They needed to spot the lead indicators that would keep growth on track.
The Solution
NetSuite shaped around how the team works
DWR started with configuration, tuning NetSuite to the way Employment Innovations' divisions actually operated. The next step was reporting: live, role-based dashboards that brought KPIs, report snapshots, alerts and reminders into one real time view.
NetSuite optimisation and support
Client touchpoints moved into NetSuite so the team could follow every interaction in one place, and DWR kept the focus on performance and on a system the whole team found easy to work in.
The Impact
One version of the truth, live
The difference showed first in the data. Employment Innovations had a single source of truth for the entire business, with reliable figures available in real time.
The bigger shift was visibility. Leadership could see every division from one platform, and up-to-the-minute dashboards supported faster, better informed decisions.
In Their Words
DWR came highly recommended and we are very happy we made the decision to partner with them. They really are subject matter experts when it comes to NetSuite implementation, configuration and performance.
Former CFO, Employment Innovations
We needed business software that would allow us to run multiple functions yet give us a company-wide view of all activity in real time. NetSuite was the standout candidate.
Former CFO, Employment Innovations
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What could NetSuite do for your business?
What could NetSuite do for your business? Sydney and Melbourne teams who understand Australian compliance and mid-market operations. This consultation covers the NetSuite OneWorld implementation, the same day result above. TaskDrive, the AI layer, is a separate product evaluated at taskdrive.ai.
No obligation. Straight answers.
Results described are specific to this customer and depend on their starting systems, data quality, implementation scope, and ongoing use of the platform. Individual results vary by organisation. TaskDrive is an independent product and company, separate from DWR.
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