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Industry Solutions
NetSuite for Professional Services
Transform Your Service Delivery with Integrated Project and Resource Management
Resource Management Chaos
Without real-time visibility into resource availability, skills, and workloads, you're either overworking your best people or underutilising expensive talent, destroying both profitability and employee satisfaction.
Project Profitability Blindness
Managing projects without integrated financial tracking means you don't know which projects, clients, or services are profitable until it's too late to course-correct, leading to margin erosion and missed targets.
Billing and Revenue Leakage
Manual time tracking, delayed invoicing, and complex billing arrangements result in lost billable hours, disputed invoices, and cash flow problems that threaten business stability.
Client Experience Breakdown
Disconnected systems mean no single view of client interactions, project status, or service history, resulting in inconsistent communication and deteriorating client relationships.
Scaling Bottlenecks
Manual processes for project management, resource allocation, and financial reporting create operational bottlenecks that prevent efficient scaling as your client base and service offerings grow.
Integrated Project Management
Complete project lifecycle management from initiation to completion. Real-time project tracking, milestone management, task scheduling, and financial integration ensure projects stay on time, within budget, and profitable.
Resource Management and Optimisation
Maximise utilisation and profitability with intelligent resource allocation. Skills-based matching, real-time availability tracking, workload balancing, and capacity planning ensure the right people work on the right projects.
Advanced Financial Management
Streamline complex billing and revenue recognition. Support for time-and-materials, fixed-fee, milestone, and hybrid billing models with automated revenue recognition compliant with ASC 606 and IFRS 15 standards.
Time and Expense Management
Capture every billable minute and expense. Mobile-friendly time entry, automated expense tracking, approval workflows, and direct integration with billing ensure accurate invoicing and improved cash flow.
Customer Relationship Management
360-degree client view for exceptional service delivery. Integrated CRM tracks leads, opportunities, projects, and support tickets, providing complete visibility into client relationships and enabling proactive engagement.
Client Success
Etymon - Boutique Hotel Management Services
Challenge: Fragmented systems made financial reporting and property management inefficient, lacking centralised operations and real-time visibility into performance metrics across their boutique hotel portfolio.
Solution: NetSuite implementation with integrated financial management and operational capabilities tailored to hospitality professional services.
Results:
- Centralised financial and operational management for boutique hotels
- Improved reporting accuracy and timeliness for property performance
- Streamlined property management processes
- Enhanced collaboration across finance and operations teams
- Scaled operations to support portfolio growth
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Employment Innovations - HR and Payroll Services
Challenge: Managing financial operations and client accounts with legacy systems that lacked automation and integration needed to handle growing workload efficiently.
Solution: NetSuite implementation to centralise financial and operational data while automating key HR and payroll service processes.
Results:
- Improved payroll accuracy for better client satisfaction
- Streamlined management of client accounts for HR and payroll services
- Enhanced financial reporting for strategic decision-making
- Real-time visibility into operational performance
- Scaled operations to support a growing client base
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AIPA - Australian and International Pilots Association
Challenge: Managing membership processes, financial operations, and compliance reporting with legacy systems that couldn't provide scalability and integration for complex union activities.
Solution: NetSuite implementation with robust financial management capabilities, streamlined membership tracking, and real-time reporting.
Results:
- Streamlined membership management for pilots across Australia
- Improved financial reporting for greater transparency and accountability
- Enhanced tracking of union activities and compliance requirements
- Real-time insights into financial and operational performance
- Scaled operations to support a growing and diverse member base
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Project Accounting and Billing
Comprehensive project financial management with automated tracking of billable hours, expenses, and project costs. Flexible billing options including time-and-materials, fixed-fee, milestone-based, and hybrid models with automated invoicing.
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Resource Planning and Optimisation
Intelligent resource management with skills matching, availability tracking, and capacity planning. Real-time utilisation reporting and workload balancing ensure optimal resource allocation and profitability.
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Revenue Recognition and Compliance
Automated revenue recognition compliant with ASC 606 and IFRS 15 standards. Support for complex revenue scenarios including percentage-of-completion, milestone-based recognition, and multi-element arrangements.
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Analytics and Reporting
Real-time dashboards and customisable reports for project performance, resource utilisation, and financial metrics. Monitor project margins, utilisation rates, client profitability, and key performance indicators.
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Time and Expense Tracking
Mobile-enabled time entry and expense capture with automated approval workflows. Integration with project accounting and billing ensures accurate invoicing and eliminates revenue leakage.
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Multi-Currency and Multi-Subsidiary Support
Global operations management with multi-currency transactions, inter-company eliminations, and consolidated reporting. Local tax compliance and unified view of international operations.
Why Wholesale Distributors Choose DWR
Deep Professional Services Understanding 15+ years implementing business systems for Australian professional services firms like Etymon, Employment Innovations, and AIPA. We understand project complexity, resource challenges, and client service requirements.
Proven Services Solutions Our NetSuite implementations include services-specific configurations, project templates, billing structures, and reporting frameworks designed for various professional services models.
Scalable Implementation Methodology Established approach for professional services implementations that supports multi-entity growth, handles complex billing scenarios, and integrates with existing practice management systems.
Ongoing Professional Services Support Continuous support for evolving service requirements, new service line launches, acquisition integration, and operational scaling as your practice expands.
Frequently Asked Questions
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Transform Your Professional Services Operations
Stop letting operational inefficiencies destroy your profitability and client relationships.
Professional services firms using NetSuite report significant improvements in resource utilisation, project profitability, and client satisfaction—enabling rapid growth while maintaining service quality and improving margins.
Ready to Deliver Exceptional Client Outcomes?
Consulting Firms → Book Your Project Profitability Assessment
Evaluate current project management and identify margin improvement opportunities
Growing Services Firms → Get Your Resource Utilisation Analysis
Assess resource management and capacity planning optimisation
All Professional Services → Talk to a Professional Services ExpertDiscuss your specific operational challenges and growth objectives
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