Who will provide my NetSuite support?

Australian NetSuite customers benefit from multiple support tiers:

DWR Consulting Support Services: As Australia's premier NetSuite partner with 15+ years of experience, DWR Consulting offers:

• Local Australian-based support team understanding local business requirements
• Functional and technical expertise across all NetSuite modules
• Proactive system optimisation and health checks
• Rapid response times with deep platform knowledge
• Strategic guidance for continuous improvement

NetSuite Direct Support:

• Standard telephone and email support included in subscription
• Premium support packages for priority response
• 24/7 emergency support options
• Global support network with follow-the-sun coverage

DWR Consulting often acts as your first line of support, escalating to NetSuite only when necessary, providing faster resolution times and local expertise that NetSuite's global support cannot match.