Does NetSuite have an uptime guarantee?

NetSuite maintains a 99.5% monthly uptime Service Level Agreement (SLA), translating to maximum 3.6 hours potential downtime per month - though actual availability typically exceeds 99.9%.

Monitoring Resources:

• Real-time status: https://status.netsuite.com/
• Planned maintenance windows (usually weekends, Australian time)
• Proactive notifications for any service impacts

DWR Consulting helps Australian businesses plan for continuity, including offline capabilities and mobile backup options to ensure business operations continue even during rare outage events.