Sunny Annaram

Head of Customer Satisfaction

Specialisation/Services: Implementation (end-to-end NetSuite rollout)  Project rescue / recovery (fixing struggling implementations)  Development (customisations  integrations  SuiteScript)  Support (ongoing assistance  troubleshooting  training)  Optimisation (improving existing setups  performance tuning)I

ndustries: retail, wholesale distribution, manufacturing, professional services, non-profits and Hospitality

Certifications: SuiteFoundation

Key Insight: NetSuite can automate far more than most businesses realise — if a process feels manual, it’s usually just not configured yet.

Proudest Project: I’m most proud of leading a NetSuite automation project where we cut a client’s vendor billing process from hours to minutes, saving them hundreds of manual hours every month.

What he enjoys most about work at DWR: I love solving complex business problems and seeing the instant impact our NetSuite solutions make for clients.

Motto/Guiding Principle: My guiding principle is “solve problems, simplify processes, and always leave things better than I found them.

”Other Professional/Public Links: I don’t currently have public speaking engagements or a blog, but I actively share insights and best practices on NetSuite automation and process improvement within professional networks and client forums.

Areas of Expertise

Retail, wholesale distribution, manufacturing, professional services, non-profits and Hospitality.

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