
Head of Customer Satisfaction
Sydney
Specialisation/Services: Implementation (end-to-end NetSuite rollout) Project rescue / recovery (fixing struggling implementations) Development (customisations integrations SuiteScript) Support (ongoing assistance troubleshooting training) Optimisation (improving existing setups performance tuning)I
ndustries: retail, wholesale distribution, manufacturing, professional services, non-profits and Hospitality
Certifications: SuiteFoundation
Key Insight: NetSuite can automate far more than most businesses realise — if a process feels manual, it’s usually just not configured yet.
Proudest Project: I’m most proud of leading a NetSuite automation project where we cut a client’s vendor billing process from hours to minutes, saving them hundreds of manual hours every month.
What he enjoys most about work at DWR: I love solving complex business problems and seeing the instant impact our NetSuite solutions make for clients.
Motto/Guiding Principle: My guiding principle is “solve problems, simplify processes, and always leave things better than I found them.
”Other Professional/Public Links: I don’t currently have public speaking engagements or a blog, but I actively share insights and best practices on NetSuite automation and process improvement within professional networks and client forums.
Retail, wholesale distribution, manufacturing, professional services, non-profits and Hospitality.
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