Blog - DWR Article

DWR Monthly November 2010

This month we would like to focus on debtor management – please answer these four (4) questions:

· Do you manage debtors manually using a paper based process?
· Do you print, post & package statements & reminder letters?
· Do you need to view aging reports?
· Would it be helpful to have on-line reminder for actions & follow-up?

If you answered YES to any of these questions then the rest of this email is relevant. Did you know that SunSystems Collect offers:

Ability to hold Debtor Knowledge Centrally – Each user has an on-line diary that lists their activities and outstanding tasks for each day. This ensures that tasks are never missed, and can be picked up even if a credit controller is unexpectedly absent.

Zero Distribution Cost using Email – Letters & Statements can be sent via e-mail, removing the need to print and send documents manually. They can be scheduled or sent on an ad-hoc basis. This means more Credit Controller time is available for the directly productive tasks such as making phone calls to customers.

Drill-down to the source – Every customer transaction is available to the credit controller when making calls. This enables them to drill down to investigate the detail and even e-mail a copy of the transaction while on the phone.

Exceptional Reporting – SunSystems Collect comes with a number of reports as standard to provide the ability to analyse customers individually and as a group. These reports include Ageing Summary, Ageing Detail, Debt Recovery Analysis and Days Sales Outstanding, analysable by account and analysis code (static and transaction analysis).